Hello! I just did a test run of a customer self-enroll for my portal and I never received a welcome email, so I registered again and still did not receive one. I clicked forgot password and put in the email I attempted to register with and it sent a forgot password email and allowed me to finish registration that way. However, the email it sent was not using the template I set in the email template area. Is there something I didn't check or enable that may have caused this issue? (Sorry if that was a little confusing)
Issue metadata
Issue type: New Feature
Priority: Low
*Original Reporting Message*:
Hello! I just did a test run of a customer self-enroll for my portal and I never received a welcome email, so I registered again and still did not receive one. I clicked forgot password and put in the email I attempted to register with and it sent a forgot password email and allowed me to finish registration that way. However, the email it sent was not using the template I set in the email template area. Is there something I didn't check or enable that may have caused this issue? (Sorry if that was a little confusing)
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**Issue metadata**
- Issue type: New Feature
- Priority: Low
gtmadev
added this to the GoToMyAccounts project 2025-10-27 07:55:20 +00:00
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Original Reporting Message:
Hello! I just did a test run of a customer self-enroll for my portal and I never received a welcome email, so I registered again and still did not receive one. I clicked forgot password and put in the email I attempted to register with and it sent a forgot password email and allowed me to finish registration that way. However, the email it sent was not using the template I set in the email template area. Is there something I didn't check or enable that may have caused this issue? (Sorry if that was a little confusing)
Issue metadata